Shipping

All in-stock orders will be processed and shipped within 1 week, and shipped via USPS Priority Mail. Shipping is calculated by weight. Typically, a single mug is $13, 2 mugs $16. Heavier things like fruit bowls can cost $18-$20. If shipping ends up being less than what you paid, I will always refund the excess. Currently, shipping is only to the US. Made to order items may take 4-6 weeks to ship.

Returns

Returns are accepted on a case by case basis. The buyer will have to cover the cost of shipping and be responsible for safely packing the products being returned. All pieces must be received in the condition they were purchased. 

Please contact us within 48 hours of delivery to inform us of any damages. Should an item be damaged while it is being shipped to you by us, we will provide you with a full replacement, store credit, or refund. We may decline to replace, exchange, or refund damaged or missing items should you fail to inform us within 48 hours of delivery.

Local Pickup

Those who would like to pick up orders in person can choose ‘Local Pickup' upon checkout. Pickup will be in Niceville, FL. I will email you pickup hours and address so we can coordinate pickup time.

Expect a follow-up email with options. Please be aware that, due to our limited storage capacity, we cannot store items ready for pickup for more than two weeks. Orders must be picked up within two weeks of fulfillment. 

Disclaimer

All products are handmade; this results in natural variations in finish and size. All listed dimensions are approximations. All glazes used are non-toxic, lead-free, and fired in an electric kiln to 2300 degrees. Glazes used on dish ware are considered food-safe, although we do not do independent lab testing. 

We recommend carefully hand washing all vessels, using a gentle non-abrasive cleanser or dish soap. Dishwasher and microwave use are not recommended given these are handmade, delicate items. Handle with care. Sun Up Ceramics is not liable for broken pieces from mishandling.

Light-colored, matte glazes are prone to staining – be mindful of what you put inside. Beets, turmeric, highly acidic foods, and metal utensils may alter the color of your glazes. Sun Up Ceramics is not liable for changes in the glaze based on customer usage.

Stoneware is a semi-porous substance, as is the nature of clay, so some light condensation on the bottom of the piece can be normal. Sun Up Ceramics is not liable for marks left on surfaces that vessels may leave due to the nature of the medium.

Handle with care. Sun Up Ceramics is not liable for broken pieces from mishandling.

Commissions

Currently not accepting commissions at this time, maybe soon.